Refund & Cancellation Policy

Last updated: 28 October 2026

At Ignition Art, we take care to prepare and package our automotive wall art. Please read our refund and cancellation policy before placing your order.

1. Refund eligibility

We offer refunds for products received damaged during transit or that arrive damaged, subject to verification.

If your order arrives damaged, please contact us as soon as possible with:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the packaging and shipping label.

• An unboxing video, if available.

Please retain the product and its packaging until we review your claim. Our team may request additional information to assess the damage.

Once your claim is verified, we will confirm the available resolution, which may include a refund or replacement, as appropriate and required by applicable law.

2. Refunds for other reasons

We do not offer voluntary refunds for change of mind, incorrect personal preferences, or orders placed by mistake.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws. Products that are defective, incorrect, materially different from their description, or otherwise eligible for a remedy under applicable law will be handled accordingly.

3. Order cancellation

Customers may request cancellation within 1 hour of placing their order.

To request cancellation, contact us using the contact details below and include your order number. Cancellation is not guaranteed until confirmed by our team.

After the one-hour cancellation window, orders may already have entered production or processing and may no longer be eligible for cancellation under our voluntary policy. This does not affect any cancellation rights available under applicable law.

4. Refund processing time

Once a refund is approved, we will initiate the refund within 48–72 hours.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or original payment method.

Refunds will generally be issued to the original payment method wherever possible.

5. Return shipping

If a return is required for a verified damaged or otherwise legally eligible product, please contact us for return instructions before shipping the product back.

Responsibility for return shipping costs will be determined in accordance with the circumstances of the claim and applicable law. Please do not send a return without contacting us first.

6. Contact us

For cancellation requests, damaged-product claims, and refund questions, contact:ignitionart03@gmail.com